In fact, we’re working on adding PaperCut Mobility Print to many more of our in-house software solutions. With in-house One Click Print functionality enabled by our move to Google, we were able to save some clicks per print job and streamline the user process. Then, once we chose the PaperCut Mobility Print solution for our multifunction printer devices, we were able to simplify all in-store printing significantly, customizing the solution’s internal APIs to make the printing process even easier and more robust. They used to have to walk back and forth between two printers: one that printed out mailing labels, and one that printed out other packaging labels. In 2018, our BIG W X Team figured out that employees spent too much time and extra keystrokes to print each label. Now that most of the apps our team use day to day are web-based, we replaced PCs with more than 3,000 enrolled Acer Chromebooks that store workers use to manage printing. In 2016, we made changes to printing storewide to keep pace with our growth. Saving time by reducing clicks and keystrokes Now that we have Chrome OS devices and PaperCut software, our printers keep humming even at our peak when the number of print jobs reach over half a million per week. To keep pace with the demand for pickups and deliveries, printers had to run without a hitch, including printing out the standard tickets for in-store pricing. For every package that had to be picked up or shipped from our stores, we needed to print out a label. When BIG W’s customers embraced online pickup and delivery at the start of the COVID-19 pandemic, our store printers went into overtime. In collaboration with Woolworths Group IT, BIG W X improved in-store processes for printing delivery and online pickup, using Chrome OS and PaperCut software. Editor’s note: Today’s post is by Steven Kernahan, Portfolio/Solution Owner for Australia’s Woolworths Group and its 176 BIG W department stores across Australia.
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